Returns & Exchanges
Return requests are accepted within 15 calendar days from the date the customer receives the order, subject to the conditions below.
Return Conditions
- The item must be unused, unwashed, unsewn, unaltered, undamaged, and in its original supplied condition.
- The fabric must not have been cut again, tailored, marked, treated, or otherwise changed by the customer.
- Proof of purchase is required.
- A metre order that AL KHAZ cut to fulfil the original order can be considered only if it remains in the complete supplied length and meets all other return conditions.
- Returns requested because of a change of mind are subject to inspection and approval. The customer is responsible for return transport costs.
- Original delivery or transport charges are not refundable for change-of-mind returns.
Incorrect or Defective Items
If an item arrives incorrect, defective, or materially different from the confirmed order, please contact us promptly through the Contact page before cutting, washing, or using it. Include the order number and clear photographs. Approved cases will be handled in accordance with applicable consumer rights.
Colour and Roll-Length Notes
Small colour differences caused by lighting, cameras, device screens, or normal production batches are not necessarily defects. For critical colour matching, request a current swatch before ordering. Factory roll lengths may vary and are priced according to the confirmed actual length.
Refunds
After the returned item is received and inspected, we will notify the customer of approval or rejection. Approved refunds are issued to the original payment method where possible. Bank and payment-provider processing times may apply.
Nothing in this policy limits any mandatory rights available under Saudi law.